At zoralyvexin, we take your privacy seriously. This policy explains how we collect, use, store, and protect your personal information when you interact with our event budget planning services.

We're based in Australia and comply with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). If you're outside Australia, different rules might apply to how your data moves across borders—we'll get to that in a bit.

Information We Collect

When you use our platform, we gather different types of information. Some you give us directly, and some we collect automatically as you navigate the site.

Information You Provide

• Account details: Your name, email address, phone number, and postal address when you register
• Payment information: Credit card details, billing address, and transaction history when you purchase our services
• Event planning data: Budget details, vendor preferences, event types, guest counts, and other specifics you enter while planning
• Communication records: Messages you send us through contact forms, emails, or customer support channels
• Profile preferences: Settings, saved templates, notification choices, and customization options

Information We Collect Automatically

• Device information: IP address, browser type, operating system, device identifiers
• Usage data: Pages visited, features used, time spent on different sections, click patterns
• Location data: General geographic location based on IP address (we don't track precise GPS coordinates unless you explicitly allow it)
• Cookies and similar technologies: Small files stored on your device to remember your preferences and improve functionality

How We Use Your Information

We don't collect data just for the sake of it. Here's what we actually do with your information:

• Service delivery: To provide event budget planning tools, save your projects, and process payments
• Account management: To create and maintain your account, verify your identity, and handle security
• Customer support: To respond to your questions, troubleshoot problems, and provide assistance
• Service improvement: To understand how people use our platform and make it better based on actual behavior
• Communication: To send account updates, service announcements, and—if you've opted in—educational content about event planning
• Legal compliance: To meet our obligations under Australian law, including tax reporting and record-keeping requirements
• Security: To detect fraud, prevent abuse, and protect both you and our platform from security threats

Legal Basis for Processing

Under Australian privacy law, we need a legitimate reason to process your personal information. Here's what applies to us:

• Contractual necessity: We need your information to deliver the services you've signed up for
• Consent: For marketing communications and optional features, we'll ask for your explicit permission
• Legitimate interests: For things like fraud prevention, system security, and improving our services (balanced against your rights)
• Legal obligations: When Australian law requires us to collect or retain certain information

Data Sharing and Third Parties

We don't sell your personal information. Period. But we do share data with certain third parties who help us run our business.

Service Providers

We work with companies that provide essential services:

• Payment processors: To handle credit card transactions securely (they're bound by strict security standards)
• Cloud hosting providers: To store your data and keep our platform running
• Email service providers: To send you account notifications and communications
• Analytics providers: To understand website usage and improve user experience
• Customer support tools: To manage help requests and provide better assistance

All these providers are contractually required to protect your information and only use it for the specific purposes we've authorized.

Legal Requirements

We might disclose your information if required by Australian law, court order, or government regulation. This includes responding to lawful requests from law enforcement or regulatory authorities.

Business Transfers

If zoralyvexin is acquired, merged, or sells assets, your information might be transferred as part of that transaction. You'll be notified beforehand, and the new entity will be bound by this privacy policy.

Your Privacy Rights

You have significant control over your personal information. Here's what you can do:

How to Exercise Your Rights

To make any of these requests, contact us at help@zoralyvexin.com or write to us at our postal address below. We'll respond within 30 days and verify your identity before processing your request.

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Data Security Measures

We take security seriously and use multiple layers of protection:

• Encryption: All data transmitted to and from our platform uses TLS/SSL encryption
• Secure storage: Your information is stored on encrypted servers with restricted access
• Access controls: Only authorized personnel can access personal data, and only when necessary
• Regular audits: We conduct security assessments and vulnerability testing regularly
• Employee training: Our team receives ongoing privacy and security training
• Incident response: We have procedures to detect, respond to, and notify you of any data breaches

That said, no system is completely foolproof. We do our best to protect your information, but we can't guarantee absolute security.

Data Retention

We keep your information only as long as necessary for the purposes outlined in this policy. Here's a general breakdown:

After these periods, we securely delete or anonymize your information. Some data might be retained longer if required by law or necessary for legal proceedings.

International Data Transfers

Our primary servers are located in Australia, but some of our service providers operate internationally. This means your data might be processed or stored in countries outside Australia.

When we transfer data internationally, we ensure appropriate safeguards are in place:

• We only work with providers in countries with adequate privacy protections recognized by Australian law
• We use standard contractual clauses approved by relevant authorities
• We verify that providers implement appropriate technical and organizational security measures

You can contact us for specific information about where your data is processed and the safeguards in place.

Cookies and Tracking Technologies

We use cookies and similar technologies to make our platform work better. Here's what you should know:

Essential Cookies

These are necessary for basic functionality like keeping you logged in and remembering your preferences. You can't opt out of these if you want to use the platform.

Analytics Cookies

We use these to understand how people use our site—what features are popular, where people get stuck, and how we can improve. These are optional, and you can disable them in your browser settings.

Managing Cookies

Most browsers let you control cookies through settings. You can block cookies entirely or delete them after visiting. Just keep in mind that blocking essential cookies will affect how the platform works.

Children's Privacy

Our services aren't intended for anyone under 18. We don't knowingly collect information from children. If you're a parent who believes your child has provided us with personal information, contact us immediately and we'll delete it.

Changes to This Policy

We might update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our platform.

The "Last Updated" date at the top shows when the most recent changes were made. We encourage you to review this policy periodically.

Contact Information

If you have questions about this privacy policy or how we handle your information, reach out to us:

We aim to respond to all privacy inquiries within 5 business days.